Shipping policy

Last updated: [12/26/2025]

Thank you for shopping with Russell E-Commerce!
We’re dedicated to delivering your clothing, accessories, and beauty products quickly and safely.
Please read our Shipping Policy carefully before placing your order.

1. Order Processing

  • All orders are processed within [1–3 business days] after payment is received from Russell E-Commerce.
  • Orders are not shipped or delivered on weekends or public holidays.
  • If we experience a high volume of orders, shipments may be delayed by a few days. If there will be a significant delay, we’ll notify you by email.
  • We do NOT ship any products. Our manufactures do. 

2. Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipping Option

Estimated Delivery Time

Standard Shipping (Domestic)

 3–7 business days]

Express Shipping (Domestic)

 1–3 business days]

International Shipping

[e.g., 7–21 business days, depending on region]

Note: Delivery delays can occasionally occur due to carrier issues, customs clearance, or weather events.

3. Shipment Confirmation and Order Tracking

Once your order has shipped, you will receive an email containing your tracking number(s).
The tracking number will become active within [24–48 hours].

If you have an account, you can also track your order directly under your Order History page.

4. Shipping Locations

We currently ship to:

  • Domestic: All regions within the USA

5. Customs, Duties, and Taxes

We currently do not ship to any other countries

6. Damaged, Lost, or Delayed Shipments

We are not liable for products damaged or lost during shipping.
If your order arrives damaged, please contact the shipment carrier directly to file a claim.
However, please reach out to us at Support@RussellECommerce.onmicrosoft.com or on our website — we’ll do our best to help.

To process a damage or lost-package claim, please:

  1. Save all packaging materials and damaged items.
  2. Take clear photos of the item(s) and packaging.
  3. Provide your order number and tracking details.

7. Incorrect Shipping Information

Please ensure your shipping address is correct before confirming your order.
We are not responsible for orders shipped to incorrectly provided addresses.
If you realized there’s an error after placing your order, contact us immediately at Support@RussellECommerce.onmicrosoft.com — we may be able to help if your order hasn’t shipped yet.

8. Split Shipments

If your order includes multiple items, they may be shipped separately to ensure faster delivery.
You will receive tracking information for each package if applicable.

9. Order Cancellations

Orders can only be canceled within 1 day of purchase, provided they have not yet been shipped.
Once an order has been processed or shipped, it cannot be canceled.

10. Contact Us

If you have any other questions about our Shipping Policy, please reach out to us:
📧 Email: [Support@RussellECommerce.onmicrosoft.com]
🏢 Address: [6844 Bardstown RD, Louisville KY 40291]

.