Refund policy
Last updated: 12/26/2025
Thank you for shopping at Russell E-Commerce. We want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help.
1. Returns
We accept returns within [14 days] of delivery.
To be eligible for a return:
- The item must be unused, unworn, and in the same condition as you received it.
- It must also be in the original packaging with all tags attached.
- Proof of purchase (e.g., receipt or order confirmation) is required.
Items that cannot be returned include:
- Gift cards
- Downloadable software or digital products
- Perishable goods (e.g., food, flowers)
- Custom-made or personalized items
- Sale or clearance items
2. Refunds
Once we receive and inspect your return, we’ll notify you via email.
If approved, your refund will be processed to your original payment method within [number of days, e.g., 5–10 business days].
Please note that shipping costs are non-refundable unless the return is due to our error (e.g., wrong or defective item).
3. Exchanges
We only replace items if they are defective, damaged, or the wrong size.
If you need an exchange, please contact us at [support@RussellECommerce.onmicrosoft.com] before returning your item.
4. Return Shipping
Customers are responsible for return shipping costs unless the product is defective or incorrect.
We recommend using a trackable shipping service or purchasing shipping insurance.
We can’t guarantee we’ll receive your returned item without proof of shipment.
5. Contact Us
If you have any questions about our return and refund policy, please contact us at:
📧 Email:[support@RussellECommerce.onmicrosoft.com]
🏢 Address : [6844 Bardstown RD, Louisville KY 40291]